Your purchase from The Haunted Studios™ collection comes with an unconditional satisfaction guarantee. If you are not happy with your purchase it may be returned for a full refund of your purchase price including original shipping charges. This no fault return policy does not require you to say why your item is unsatisfactory, the only requirement is that your purchase be returned in as new condition. Items returned with missing or damaged components may be subject to a restocking fee at our sole discretion.
Special order items as well as our lead filled heavyweight Falcons may be subject to a restocking fee. Insured return shipping is the responsibility of the buyer. Import duties, fees, and taxes collected by your country of residence may be refundable, you would need to contact your local agency directly. This submission form is to be used for our no fault returns, not for damaged in transit items. To submit a damaged in transit claim please scowl down this page.
Separate from our no fault guarantee, all shipments are full insured against loss or damage in transit and in the event of this damage or loss there is no restocking fee, however in the event of damage or loss in transit refunds may be paid directly to you by our carrier. The form below is where you begin the claim process for a damaged in transit item.
"I know returning things for any reason can be a pain. We have worked to make our process as easy as possible, and I believe we have come up with the best, fastest way to get your issues resolved. We have separate processes for our No Fault returns and for Damaged in Transit claims but each begins here on this page. Once you use either of the two contact methods above the process begins and we will contact you within 24 hours with full details on your return and refund. If you have any questions, problems, or suggestions please contact me directly by clicking here"